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Customer Service

100% Money Back Guarantee

Here at Cambridge Pet Store we are confident that you will find everyone of our products a valuable addition to caring for your pets. If however you should have a problem or are not happy with a particular product, simply contact us within 30 days from your estimated delivery date to return it to us in the original packaging for a full refund.

Best Price Promise

Our goal is to offer you, our customer, the best quality product available at the lowest possible price. If you find any of the products we list cheaper anywhere else on the web or the high street simply let us know and we will refund you the difference.

(Comparison applies only to delivery inclusive prices and to other legitimate UK VAT registered business only)

Safe Online Shopping

We understand the concerns of our customers when shopping online. When shopping on our site, you are guaranteed of a safe and secure shopping experience.

Our site is hosted on a secure server and uses the latest SSL (secure socket layer) technology and SSL certificate to ensure that all sensitive data is encrypted and kept secure.

We use an industry standard SSL certificate.

Delivery

Delivery to UK - Free Delivery Available to UK Mainland Destinations:
All products ordered at Blue Herbs are delivered either by Royal Mail or courier. There is an option to upgrade the delivery for guaranteed next day delivery (Monday to Friday only) for a minimal charge. All orders placed before 2pm Monday to Friday are dispatched the same day. Orders from some areas in Scotland and Northern Ireland are delivered within 2 working days. (Does not include weekends or bank holidays).

Orders for Northern Ireland or Channel Islands should show the destination on the order and choose the postage zone accordingly (delivered within 2 working days). You will be advised of exact delivery charges during the checkout process as the charge depends on the total weight of your order. All orders require a signature upon delivery. 

Delivery to EU:
All orders are delivered from our UK distribution base either via local postal services, FedEx or DPD couriers. All orders placed before 2pm (GMT) Monday to Friday are dispatched the same day. Our Express EU shipping service guarantees delivery in 4-7 working days.

Delivery outside the EU: 
If you live in a country that is not listed on our website, please contact us with details of what you would like to order along with your delivery address and we will calculate a delivery charge for you.

We highly recommend that customers check with their local customs office and postal services to ensure that the products they are ordering are allowed entry into their shipping country. It also needs to be reminded that for countries outside the EU local duty charge and taxes may be applicable when importing goods into your country.